Terms & Conditions

Learn all about Upleap's Terms of Service and our refund policy on this page.

Effective on 8 January, 2017

Updated on 29 February, 2021

Introduction

These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our dashboard and the digital products delivered by our social media partner, Upleap LLC, governing law in United Arab Emirates, +1 855-848-9812 (hereby referred to as "Services"). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!

Terms are Legally Binding

By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply to the Privacy Policy also defined on our website.

When we use the words "Upleap," "we,", "our," or "us" throughout this policy, we're referring to Upleap Inc., which is understood as the intermediary company that connects the digital products provided by our partner to the Customer, in the form of Services listed on our website. When we talk about "Services" in this policy, we are referring explicitly to the deliverable assets that help you grow your social media accounts.

You are an Authorized Member of Our Community And You Declare to Understand the Service

A company, person, organization, or other qualified third party we refer to in these Terms are considered the "Customer". Being a Customer effectively makes you a member of our Community. Every member of our Community that is provided with the Service, agrees with and understands it.

For you, this means:

Your Customer Data is accessed discreetly both by employees of Upleap and by employees of Upleap LLC in order for improved delivery of Services. You agree to allow access to Customer Data upon registering for access to our Services under a "Contract", which is activated upon Customer Registration. This Contract holds our commitment in delivering Services to the Customer through the delegation of delivery tasks to our partner.

Notable Rules

The Services provided by Upleap through Upleap LLC require for the Customer to follow the Rules specified below as well as comply to the Privacy Policy described.

The Customer Must Be Aged 18 or Over

Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.

The Customer Agrees To the Service's Minutiae
  • Upleap is not affiliated with Instagram, Facebook or any Instagram third-party partners in any way.
  • It is the Customer's sole responsibility to comply with Instagram rules and any legislation that they are subject to.
  • Upleap is not responsible for the Customer's actions and their consequences.
  • Upleap requires your Instagram username to obtain required information from the Instagram API. We do not store, give away, or otherwise distribute your username to any third parties.
  • The expected number of followers, likes, and views is not guaranteed in any way.
  • Upleap can’t guarantee the continuous, uninterrupted or error-free operability of the services.
  • It is the sole responsibility of the Customer to ensure their accounts are set to “public” during their use of the Service. Any downtime of service in relation to a client changing their profile to “private” will not result in any payment reimbursement for that period of time.
  • The Customer agrees that upon purchasing the Service, that they clearly understand and agree on what they are purchasing and will not file a fraudulent dispute via the payment processor.
  • Upleap reserves the right to modify, suspend or withdraw the whole or any part of the Service or any of its content at any time without notice and without incurring any liability.
  • It is the Customer's sole responsibility to check whether the Terms have changed.
The Customer Agrees To Limitation of Liability

Services delivered will not be held accountable to the Company, Upleap Inc. The Company may not be held liable for any potential damages incurred. We may directly step in and take what we deem appropriate action against the Customer or partner (including the disabling of accounts on the Upleap website) depending on circumstance. In no event will you or us have any liability to the other for lost profit, revenue, or any cimrcumstantial, incidental, consequential, punitive, or other forms of damages however they may have been caused, whether in contract, tort, or under any other theoretical circumstance of liability and regardless of whether the party has been advised of the possibility of the aforementioned damages. You will have no financial liability to us for a breach of these Terms, and our maximum aggregate liability to you for any alleged breach of these Terms is FIVE HUNDRED UNITED ARAB EMIRATES DIRHAM (500 AED).

The Customer Agrees Services May Be Delayed Or Suspended Under Force Majeure

While Upleap strives it's very best to fulfill services to the Customer, unforeseeable circumstances may prevent Upleap LLC from fulfilling their contractual obligations. Otherwise known as "Superior Force," a "Force Majeure" is understood as natural disasters, including fire, flood, earthquakes, storms, hurricanes, other natural disasters, war, invasion, acts of hostility, civil war, rebellions, revolutions, insurrections, military coups, terrorist activity, suspension of electricity, internet or phone services. No party is considered liable under said events. Should the Service to the Customer be postponed, suspended, or cancelled under Force Majeure, both the Customer and the Company agree not to hold any party liable.

The Customer Agrees To The Refund Policy as Described

Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of followers received, date of payment, events of force majeure, contract period binding if applicable, order type, past experience with the Service and Customer Support feedback.

Refunds are provided at the sole discretion of the Company but never before a resolution or refill is attempted. It is the Customer's responsibility to contact Customer Support for assistance before requesting a refund.

If a Refund is granted, it may take up to 30 days to be completed..

Refunds Due to Order Not Received

Refunds due to non received orders are reviewed on a case-by-case basis. A refund might be issued at the sole discretion of the Company, and in case the following criteria were met before the Customer placed the order:

  • The Customer's Instagram account was and is set to public.
  • The Customer typed in the correct Instagram username.
  • The Customer did not change their Instagram username before the order’s completion.
  • The account or post still exists and has not been deleted.
  • The account or post follows Instagram’s guidelines and has not been restricted or removed.
  • At least 72 hours have passed since the order was placed.
  • The Customer has already contacted our support team for assistance and at least 72 hours passed after an unsuccessful resolution or refill attempt.
Refunds due to Drop in Followers or Likes, Incomplete or Slow Orders

Refund requests based Service drops are reviewed on a case-by-case basis. Requests may include but are not limited to slow service delivery, drop in number of followers or likes after delivery or incomplete orders. While the Company strives to render Services as best as possibl, the Company is under no obligation to fulfil requests of refunds. Instagram may delete accounts that users mark as spam. This may cause follower counts to drop, incomplete or slow order delivery. If the Customer experiences drops within first 30 days of the purchase, the Company will happily refill the Service.

Replenishment will be delivered to your account once every 24 hours, whenever a drop is detected by our system.

Refunds due to Service Quality

Refund requests based on quality of the delivered followers or likes are reviewed on a case-by-case basis. Requests may include but are not limited to or irrelevant quality of followers and/or likes. While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfil requests of refunds under these circumstances.

Refunds due to Unexpected Service

Should the customer request a refund on the basis that the service is not as expected, the Company is able to fulfill such refund requests at its sole discretion. What this means is that these are not guaranteed and are reviewed on a case-by-case basis. As such and while the Company strives to render Services as best as possible, the Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.

Refunds due to Untimely Cancellation

Should the Customer cancel a Billing Agreement with the Company in an untimely fashion, the Company might be able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid period. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.

Refunds due to Double or Incorrect Charge

Should the Customer enter an additional payment and or billing agreement with the Company that renders the first payment and or billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company. This is not applicable if the Customer receives the Service.


If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances. Depending on your credit card/payment processor provider, refunds may take up to 30 days to be completed.


Billing

Payments on Upleap are processed through our credit card payment processor of choice. A secure method of accepting payments is processed using SSL encryption. By purchasing our services you are explicitly agreeing that you clearly understand and agree to what you are purchasing and will not file a fraudulent dispute. Furthermore, you have authorization to use the credit card, debit card or any other payment source used to make the purchase. Upon a fraudulent attempt to file a dispute or chargeback, we receive the right, if necessary, to reset all followers and likes, terminate your account and/or permanently ban your IP address. Users acknowledge chargebacks, disputes, or payment reversals will not be carried out prior to discussing the situation with our support team.

Discrepancies & Agreement to Terms

The Terms stated above, including any terminology referred to in our Terms or within our Privacy Policy, are constitutive of the entirety of our Terms agreement between you the Customer, us the Company, and involved third parties that provide Services, wholesomely understood our partner Upleap LLC. The Terms stated supersede prior agreements (both written and verbal) concerning all subject matter related to the provision of Services and Terms of use of Upleap as an intermediary Service. Should there be conflict, inconsistency, or claims that counter either the Terms or Privacy Policy, the terms stated on this Terms page shall be the prevailing agreement presented to any "Authoritative Party" understood as local jurisdictive parties.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Upleap's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on Upleap's web site;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Upleap at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimers

The materials on Upleap's web site are provided “as is”. Upleap makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Upleap does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Web site or otherwise relating to such materials or on any sites linked to this site.

The materials appearing on Upleap's web site could include technical, typographical, or photographic errors. Upleap does not warrant that any of the materials on its web site are accurate, complete, or current. Upleap may make changes to the materials contained on its web site at any time without notice. Upleap does not, however, make any commitment to update the materials.

Upleap has not reviewed all of the sites linked to its web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Upleap of the site. Use of any such linked web site is at the user’s own risk.

Governing Law

The Terms stated above and any disputes relevant to the Terms or our Privacy Policy shall be addressed exclusively by the laws of the United Arab Emirates without regard to its conflict of law provisions. General Terms and Conditions are applicable to Use of a Web Site.


Contact Upleap

We appreciate all forms of feedback and welcome you to contact Upleap through this form should there be any indiscrepancies, misunderstandings, or other noteworthy mentions regarding the Terms and/or Privacy Policy.

Thank you for your understanding and cooperation. Let's grow your social media together!

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